Petter Bae Brandtzaeg

Petter Bae Brandtzaeg

Contact: email:  or cell  +47 9280 6546

Online: LinkedInTwitterSlideshareAcademiaEdu:Google author profile.

Education and work experience:

Main research interests:

Works at the intersection of new technologies and social psychology, with research related to use and motivations for participation in social media and chatbots, as well as the social impact of such use.

Selected Publications (see all)

  1. Følstad, A., Araujo, T., Law, E., Brandtzaeg, P.B., Papadopoulo, S., Reis, L., Baez, M. et al. (2021). Future directions for chatbot research: An interdisciplinary research agenda. Computing, 103(12), 2915-2942, (Open Access)
  2. Brandtzaeg, P.B., Skjuve, M., Dysthe, K., & Følstad, A. (2021). When the Social Becomes Non-Human: Young People’s Perception of Social Support in Chatbots. In CHI Conference on Human Factors in Computing Systems (CHI ’21), May 08–13, 2021, Yokohama, Japan. ACM, New York, NY, USA, 13 pages.
  3. Skjuve, M., Følstad, A., Fosvervold, K.I. , & Brandtzaeg, P.B. (2021). My Chatbot Companion – a Study of Human-Chatbot Relationships. International Journal of Human – Computer Studies. 149:  (Open Access)
  4. Brandtzaeg, P. B. (2020). How mobile media impacts urban life – Blending social cohesion and social distancing   ACM Interactions, 27(6), 51-56 (Open Access)
  5. Følstad, A. & Brandtzaeg, P. B. (2020). Users’ Experiences with Chatbots: Findings from a Questionnaire Study. Quality and User Experience. 5(3):
  6. Brandtzaeg, P. B., & Chaparro Domínguez, M.Á.  (2020). From Youthful Experimentation to Professional Identity: Understanding Identity Transitions in Social Media. Young – Nordic Journal of Youth Research. 28(2),157-174
  7. Følstad, A., Araujo, T., Papadopoulos, S., Law, E. L. C., Granmo, O. C., Luger, E., & Brandtzaeg, P. B. (2020 eds). Chatbot Research and Design. Part of the Lecture Notes in Computer Science book series (LNCS, volume 11970)
  8. Brandtzaeg, P. B., Pultier, A., & Moen, G.M. (2019). Losing Control to Data-Hungry Apps – A Mixed-Methods Approach to Mobile App Privacy. Social Science Computer Review. 37(4), 466-488
  9. Skjuve, M., & Brandtzaeg, P. B. (2019). Facebook Live: A mixed-methods approach to explore individual live streaming practices and motivations on FacebookInteracting with Computers. 31(6), 89–602
  10. Skjuve, M., Haugstveit, I.M., Følstad, A., & Brandtzaeg, P. B. (2019) Help, is my chatbot falling into the uncanny valley? An empirical study of user experience in human-chatbot interaction. Human Technology. 15(1),  30- 54 (Open access).
  11. Brandtzaeg, P. B. & Følstad, A. (2018). Chatbots – changing user needs and motivations. ACM Interactions. 25(5), 38-43
  12. Følstad, A., Brandtzaeg, P.B., Feltwell, T.,  Law, E. , Tscheligi, M. and Luger, E. A. (2018). Chatbots for Social Good. In Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems (CHI EA ’18). ACM, New York, NY, USA
  13. Brandtzaeg, P. B., Følstad, A. & Chaparro Domínguez, M.Á.  (2018). How Journalists and Social Media Users Perceive Online Fact-Checking and Verification Services.  Journalism Practice. 12(9), 1109-1129.
  14. Brandtzaeg, P.B. Følstad, A., Heim, J. (2018). Enjoyment. In Blythe, Mark, Monk, Andrew (Eds.) Funology 2. From Usability to Enjoyment. Springer Nature
  15. Brandtzaeg, P.B., & Lüders, M. (2018). Time Collapse in Social media: Extending the Context Collapse. Social Media + Society. 1-10.  (Open Access).
  16. Brandtzaeg, P. B., & Chaparro Domínguez, M.Á.  (2018). A Gap in Networked Publics? A Comparison of Younger and Older Journalists’ Newsgathering Practices on Social Media. Nordicom Review., 39(1), 95–109 (Open Access).
  17. Brandtzaeg, P. B., & Følstad, A. (2017). Trust and distrust in online fact-checking services. Communications of the ACM. 60(9): 65-71
  18. Brandtzæg, P.B., & Følstad, A. (2017). Why people use chatbots. Proceedings of the 4th International Conference on Internet Science, 22-24 November, 2017, Thessaloniki, Greece
  19. Lüders, M., & Brandtzaeg, P. B. (2017). ‘My children tell me it’s so simple’ – A mixed-methods approach to understand older non-users’ perceptions of social networking sites. New Media & Society, 19(2), 181-198.
  20. Brandtzaeg, P.B. (2017). Facebook is no «great equalizer»: A big data approach to gender differences in civic engagement across countries. Social Science Computer Review, 35(1), 103–125.
  21. Brandtzaeg, P.B., Lüders, M., Spangenberg, J., Rath-Wiggins, L., & Følstad, A. (2016). journalistic verification practices concerning social media. Journalism Practice, 10(3), 323-342. (Open Access).
  22. Brandtzaeg, P.B., Haugestveit, I.M., Lüders, M.,& Følstad, A. (2016). How Should Organizations Adapt to Youth Civic Engagement in Social Media? A Lead User Approach. Interacting with Computers, 28(5), 664-679 
  23. Brandtzaeg, P.B. (2016). The Social Media Natives: The Relationship between Young Peoples’ Media User Type and their Media Use at School (pp. 149-162), in E. Elstad (Ed.). Digital expectations and experiences in education, SENSE Publishers, Boston, MA. ISBN: 978-94-6300-646-0
  24. Mainsah, H., Brandtzaeg, P.B., &, Følstad, A. (2016) Bridging the Generational Culture Gap in Youth Civic Engagement through Social Media: Lessons Learnt from Young Designers in Three Civic Organisations. The Journal of Media Innovations, 3(1), 23-40. (Open Access).
  25. Brandtzaeg, P.B., Haugestveit, I.M., Lüders, M.,& Følstad, A. (2015, May). Participation Barriers to Youth Civic Engagement in Social Media. Proceedings of 9th International AAAI Conference on Web and Social Media (ICWSM 15). Oxford. ISBN 978-1-57735-733-9. p. 578-81. (Open Access).
  26. Brandtzæg, P.B., & Haugstveit, I.M. (2014). Facebook Likes: A Study of Liking Practices for Humanitarian Causes. International Journal of Web Based Communities, 10(3), 258 – 279.
  27. Brandtzaeg, P.B., Lüders, M., Spangenberg, J., Rath-Wiggins, L., & Følstad, A. (2014, April, 24-25). Social media as a trustworthy news source: Exploring journalists’ working practices concerning social media. The International Symposium on Media Innovations. 2014. Oslo. [Awarded as the Conference Best Paper].
  28. Brandtzaeg, P.B. (2012). Social networking sites: their users and social implications – a longitudinal study. Journal of Computer-Mediated Communication, 17(4), 467-488. (Open Access).
  29. Brandtzaeg, P.B., Følstad, A., Mainsah, H., (2012, July, 19-21.).  Designing for youth civic engagement in social media. In Proceedings of the IADIS  International Conference of Web Based Communities and Social Media, Lisbon, Portugal. pp. 65-73 [Awarded as the Conference Best Paper].
  30. Brandtzaeg, P.B. (2012). Understanding cyber behavior in Europe (pp.  1234-1249). In Yan, Z (Ed). Encyclopedia of Cyber Behavior. IGI Global. Albany NY. USA.
  31. Pettersen, L., & Brandtzaeg, P. B. (2012). Privacy challenges in Enterprise 2.0. Selected Papers of Internet Research, 2. Available at: (Open Access).
  32. Endestad, T., Heim, J. Kaare, B., Torgersen, L., & Brandtzaeg, P.B. (2011). Media User Types among Young Children and Social DisplacementNordicom Review, 1(30), 17-30.  (Open Access).
  33. Brandtzaeg, P.B, Heim, J. & Karahasanovic, A. (2011). Understanding the new digital divide – A typology of Internet users in Europe.  International Journal of Human Computer Studies69(3), 123-138.
  34. Brandtzaeg, P.B., & Heim, J. (2011). A Typology of  Social Networking Sites Users. International Journal of Web Based Communities, 7(1), 28-51.
  35. Brandtzaeg, P.B., Lüders, M., & Skjetne, J. H. (2010). Too many Facebook “friends”? Content sharing and sociability versus the need for privacy in social network sites. International Journal of Human-Computer Interaction, 26(11), 1006-1030.[One of the most cited in International Journal of Human-Computer Interaction].
  36. Brandtzaeg, P. B. (2010). Towards a unified Media-User Typology (MUT): A meta-analysis and review of the research literature on media-user typologies. Computers in Human Behavior, 26(5), 940-956.
  37. Brandtzaeg, P.B., Heim, J., & Kaare, B. (2010). Bridging and Bonding in Social Network Sites – Investigating Family-Based Capital. International Journal of Web Based Communities, 6(3), 231-353. [Awarded as one of the 10 best articles from the 10 years of Int. Journal of Web-Based communities]. (Open Access).
  38. Brandtzæg, P.B., Følstad, A. Obrist, M., Geerts, D. & R. (2010, Dec 9-11.). Innovation in online communities – Towards community-centric design. In P. Daras Ibarra and O. Mayora (Eds.), proceedings of the First International Conference, UCMedia 2009, Venice, Italy, LNICST, Springer, Vol. 40 (3), pp. 50–57.[Nominated to The Conference Best Paper Award]
  39. Brandtzaeg, P.B., & Heim, J. (2009, 19-24 July). Why people use social networking sites. In  A.A. Ozok and P. Zaphiris (Eds.): Proceedings of the HCI International. San Diego, CA. Online Communities, LNCS. Springer-Verlag Berlin Heidelberg, pp. 143–152.
  40. Brandtzaeg, P.B., Staksrud, E., Hagen, I., & Wold, T. (2009). Norwegian children’s experiences of cyberbullying in different technological platforms. Journal of Children and Media, 3(4), 349-365.
  41. Brandtzaeg, P. B., & Heim, J. (2009). Children’s Electronic Gaming Content Preferences and Psychosocial Factors – Is there a connection? Nordicom Review, 30(2), 69-87. (Open Access).
  42. Karahasanović, A., Brandtzaeg, P.B., Vanattenhoven, J. Lievens, B., Nielsen, T. K., & Pierson, J. (2009). Ensuring Etiquette, Trust, and Privacy when developing Web 2.0 Applications. Computer, 42(6), 42-49.
  43. Karahasanović, A., Brandtzaeg, P.B., Heim, J., Lüders, M., Vermeir, L., Pierson, J., Lievens, B., Vanattenhoven, J., & Jans, G. (2009). Co-Creation and User-Generated Content –  Elderly People’s User Requirements. Computers in Human Behavior, 25(3), 655-679.
  44. Brandtzaeg, P. B., & Heim, J. (2009). Explaining Participation in Online Communities. In (Eds) Brian Whitworth and Aldo de Moor. Handbook of Research on Socio-Technical Design and Social Networking Systems (pp. 167-182). Information Science Reference. New York, USA.
  45. Brandtzaeg, P.B., & Lüders, M. (2008). eCitizen 2.0: the Ordinary Citizen as a Supplier of Public-Sector Information. SINTEF report (Open Access).
  46. Brandtzaeg, P.B., Heim, J., & Kaare, B.H.  (2008, 8-10, July). A study of user motivation and family-based capital among online community users in Norway. In Piet Kommers et al. (Eds.) Proceedings of the IADIS International Conference of Web-Based ComPmunities. Amsterdam, Netherlands. IADIS press, pp. 21-30 [Awarded as the Conference Best Paper].
  47. Obrist, M., Geerts, D., Brandtzaeg, P. B., and Tscheligi, M. (2008, April 05 – 10). Design for creating, uploading and sharing user-generated content. In CHI ’08 Extended Abstracts on Human Factors in Computing Systems, Florence, Italy, ACM, New York, pp. 2391-2394. (Open Access).
  48. Geerts, D., Obrist, M., Tscheligi, M., and Brandtzaeg, P. B. (2007, April 28 – May 03). Supporting non-professional users in the new media landscape. In CHI ’07 Extended Abstracts on Human Factors in Computing Systems, San Jose, CA, USA. ACM, New York,pp. 2849-2852.
  49. Heim, J., Brandtzaeg, P. B., Endestad, T., Kaare, B. H., & Torgersen, L. (2007). Children’s Usage of Media Technologies and Psychosocial Factors. New Media & Society, 9(3), 425-454.
  50. Kaare, B. H., Brandtzaeg, P. B., Endestad, T., & Heim, J. (2007). In the Borderland Between Family orientation and Peer-culture: The Use of Communication Technologies among Norwegian Tweens. New Media & Society, 9(4), 603-624. (Open Access).

Selected Key notes:

Media appearances:

Cited/interviewed in newspapers, television, and radio in Norway more than 500 times. Also appearing  in international media outlets such as New York TimesEl País, BBC News (World have your say), Innovations Report, ACM Tech News, NBC News, Science Nordic, SumaDiario, Tendencias21, and ScienceDaily.  Brandtzæg’s research has also been written about in Le Monde, Ars Technica, Business Insider and Fortune.

Scientific awards:


4 kommentarer om “Petter Bae Brandtzaeg

  1. Tilbaketråkk: Petter Bae Brandtzaeg « Petter Bae Brandtzæg

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  3. Tilbaketråkk: Petter Bae Brandtzaeg | EPEDIG

  4. Tilbaketråkk: UNIR research. Universidad Internacional de la Rioja

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